Last updated: January 1, 2025
When You Can Get a Refund
Subscription purchases are eligible for refunds if ALL of these conditions are met:
- Within 7 days of purchase
- Less than 5% of credits used
- A 5% processing fee will be deducted from the refund
When Refunds Are NOT Available
- One-time purchases - All sales are final
- After 7 days from purchase date
- More than 5% of credits used
- Past subscription time - Only unused future time is refundable
How to Request a Refund
Email us at [email protected] with:
- Your registered account email (must match the email in our system)
- Order number or transaction ID
- Purchase date
- Payment proof (screenshot of payment receipt or bank statement)
Processing time: 5-7 business days (may vary by payment method)
Note: We can only process refunds for accounts with verified email addresses that match our records.
Special Case: Annual to Monthly
If you accidentally purchased an annual plan instead of monthly:
- We'll convert it to a monthly plan
- Charge one month + 5% processing fee
- Refund the remaining balance
We reserve the right to update this policy. Please review it periodically. By using Sora2 AI, you agree to this refund policy.